Policy Statement

PSB Academy is committed to providing a channel for students and customers to provide feedback and concerns/grievances, and for these concerns/grievances or disputes to be addressed and resolved within our internal process in a timely manner of not longer than 14 working days. 

Your concerns/grievances relating to your educational experience covering academic matters (e.g. appeals against results, expulsion, suspension, retention) or other non-academic matters at PSB Academy are approached and resolved in an objective, fair and reasonable manner. Our procedures take into consideration resolution from all parties involved (including our University Partners) with regard to the issue or problem.

For matters related to students’ discipline, PSB Academy will determine the disciplinary action over any misconduct by taking into consideration the seriousness of the alleged offence, the risk or harm involved and whether the conduct is detrimental to the reputation, interest or welfare of the Academy.

Dispute Resolution Process

Students and external Customers are advised to follow the steps set out below if they have any general concerns/grievances or issues to raise.