Personalise Your Service

Personalised, tailored customer service does not happen by accident. It is something that requires a management philosophy and a commitment on the part of every staff member. Knowledge is key to providing a service that fits the customer ‘like a glove’.

Key Benefits
At the end of the programme, participants should be able to :
• Offer and promote the organisation's service in a proactive manner
• Communicate the benefits of their products and services to diverse range of customers
• Recommend products and services that meet customers' personal needs

Course Content
• Knowledge, Knowledge, Knowledge!
  - Know your products and services
  - Update or risk dissatisfied customers

• Information as Key to Customer Service
  - Knowing what customers want to know
  - How to develop and maintain a personal database?

• Exceptional Service through Customised and Personalised Service
  - Segment your customers
  - Steps to providing personalised services

• Responsive and Consistent Service Delivery
  - Value your customers
  - Work as a team
  - Managing service breakdown
 

Learning Methodology

This training programme will incorporate experiential-based activities to enhance understanding and learning. Participants will be engaged in interactive tutorials, role-plays and presentations for development of higher self-awareness and confidence.

Who Should Attend

Executives and Frontline Service Personnel

Course Details

Duration: 2 days (16 hrs)

Time: 9am - 6pm

Course Fee : $342.40 (Incl. 7% GST)