Coaching Service Teams
This programme looks at skills and strategies to help supervisors isolate performance issues and take steps to guide and coach the service team to overcome their challenges. Supervisors will set realistic performance goals and learn the skills to coach and give constructive feedback to improve the overall team’s performance.

Key Benefits
At the end of the programme, participants should be able to:
• Identify the team's performance issues
• Set SMART goals
• Prepare and implement coaching activities for a desired result
• Provide constructive feedback and follow up

Course Content
• Prepare For Coaching
  - Identify the coaching needs of service teams
  - Set SMART goals and obtain teams' commitment
  - Identify and obtain required resources

• Implement Coaching
  - Identify and use appropriate techniques to demonstrate the specific skills and knowledge
  - Provide flexibility and practice opportunity for skill acquisition
  - Provide constructive feedback

• Evaluate And Following Up Coaching
  - Monitor and assess team progress
  - Provide feedback to relevant channels
  - Review personal coaching style and performance and develop strategies for improvement 

Learning Methodology
This training programme will incorporate experiential-based activities to enhance understanding and learning. Participants will be engaged in interactive tutorials, role-plays and presentations for development of higher self-awareness and confidence.

Who Should Attend
Supervisors and customer service management staff from various industry sectors.

Course Details

Duration: 2 days (16 hrs)
Time: 9am - 6pm
Course Fee: $342.40 (Incl.7% GST)