Managing Customers for Effective Sales
Create an impact at every selling opportunity and nurture your prospecting and selling skills. The use of role-playing will expose the participants to various scenarios in anticipation of real life situations.

Key Benefits
• Acquire skills to communicate effectively
• Understand different personality types and styles of communication
• Develop confidence in presenting effectively
• Nurture prospecting skills
• Become successful salespeople

Course Content
• The Inner Game of Customer Service
• Economic Trends Impacting Customer Service
• Expectations of Today's Customers
• Understanding the Formula for Customer Service
• Managing Customer Expectations
• Managing Difficult Situations
• Understanding and Responding to Different Personality Types
• Effective Customer Communication Skills
• Strategies for Customer Service
• Service for Growth
• Strategies to Generate New Business Through Customer Service
• Service Reviews

Learning Methodology
Interactive methodologies such as role-plays and case studies will be used to provide participants with many opportunities to demonstrate their knowledge, learning and skills.

Who Should Attend
Frontline Personnel such as Customer Service Officers, Bank Tellers, Sales Support, Operations Officers, Service Engineers and Marketing Support Representatives who need to maintain and generate new business through service.

Course Details
Duration: 2 days (14 hrs)
Time: 9am - 5pm

(Available as a customised in-company programme only.)