Speaking and Writing Effective English
This programme is designed to enhance the skills of staff in written and oral English. Through this programme, participants will be better equipped with the language tools to make them effective communicators in English.

Key Benefits
• Translate a message, oral or written, with clarity and simplicity
• Enhance pronunciation and intonation
• Write effective memos and business letters
• Deliver oral presentations effectively

Course Content
• Use of Reference Materials
  - Dictionary, Thesaurus and Grammar Books

• Reading and Proof-reading

• Grammar and Tenses
  - Subject/Verb/Object
  - Active versus Passive
  - Prepositions/Adjectives/Adverbs/Articles/Infinitives
  - Common Errors with Grammar

• Word Formation, Punctuation and Vocabulary

• The Art of Summarising Letter and Memo Writing
  - Ingredients of a Systematic Approach to Letter/Memo Writing
  - Is there a Right Style?
  - Differences between a Letter and a Memo
  - Various Types of Letters

• Meetings and Minutes Writing

• Oral Communication
  - Speaking Effectively
  - The Importance of Fluency, Clarity and Expression
  - Fundamentals of Spoken English
  - Techniques of Answering Queries
  - Telephone Skills
  - Understanding How to Give and Follow Instructions

Learning Methodology
This programme is designed to allow for many opportunities to practise what has been taught. Participants will be tasked to write in many styles and for assorted purposes, and to practise speaking well in concise and clear English. The programme includes the principles of competency-based training where learning needs to be demonstrated through performance. 

Who Should Attend
Line Leaders, Frontline Staff, Clerical Officers, Secretarial Staff, Technicians and those who would like to enhance their skills in written and oral English.

Course Details
Duration: 5 days (30 hrs)
Time: 9am - 5pm

(Available as a customised in-company programme only.)