Cross Cultural Business Communication Skills
Rapid globalisation in this interconnected world has resulted in an increasing need for cross cultural communication skills. Work and social relations have gone sour not because of personality factors but often because of ineffective communication and misinterpretations of verbal and non-verbal communication signals. Today's awareness of cultural differences in customs, behaviour and values can be managed only through effective cross cultural communication and interaction.

Key Benefits
• Manage performance anxiety when presenting in a multi-cultural environment
• Increase knowledge and skills in managing multi-cultural communication
• Identify and appreciate the significant differences between the various communication styles in a multi-cultural environment
• Demonstrate appropriate behaviour and right skills for effective communication

Course Content
• Fundamentals of Cross Cultural Business Communication
• Culture and Communication
• Cross Cultural Business Communication Tool Kit
• Behaviour Focused Business Communication
• Critical Business Communication Skills
• Professional Communication Skills

Learning Methodology
Interactive methodologies such as role-plays and case studies will be used to provide participants with many opportunities to demonstrate their knowledge, learning and skills. 

Who Should Attend
Sales Professionals, Sales Engineers, Consultants selling professional services or solutions, Entrepreneurs, Sales and Business Development Managers and Marketing Executives.

Course Details
Duration: 2 days (14 hrs)
Time: 9am - 5pm

(Available as a customised in-company programme only.)