Interpersonal Communication - Connecting Effectively
Greater competition, changing sales channels and demanding customers can render your behaviour erratic, leaving you with inconsistent performance, reduced profits and staff with low morale. Being able to communicate effectively and with the right interpersonal skills will make a difference to your bottom line.

Key Benefits
• Understand the communication process
• Communicate effectively
• Avoid miscommunication and improve relationships
• Develop effective interpersonal communication and problem-solving skills

Course Content
• The Communication Process
• Vital Communication Skills
• Barriers to Communication
• Factors Affecting Effective Communication
• Listening Skills to Influence
• Factors Affecting Listening
• Human Characteristics that Work Against Meeting of Minds
• Understanding and Communicating with Different Personalities
• Awareness of Different Learning Styles
• Fundamentals of Communication
• Communication Tools to Create Impact
• Art of Using Persuasion and Influencing Techniques
• Encouraging Cooperativeness and Responsiveness
• Managing Conflicts and Conflict Resolutions
• Questioning Techniques to Draw People's Thoughts
• Dealing with People's Emotions
• Giving and Getting Feedback
• Techniques to Getting Attention and Action
• Getting Through to Groups
• Communicating with Confidence

Learning Methodology
Interactive methodologies such as role-plays and case studies will be used to provide participants with many opportunities to demonstrate their knowledge, learning and skills. 

Who Should Attend
Sales Professionals, Sales Engineers, Consultants selling professional services or solutions, Entrepreneurs, Sales and Business Development Managers and Marketing Executives.

Course Details
Duration: 2 days (14 hrs)
Time: 9am - 5pm

(Available as a customised in-company programme only.)