The Singapore Quality Award (SQA) Assessor
This intensive workshop enables participants to have an in-depth understanding of the Singapore Quality Award (SQA) criteria through the use of a realistic case study. This will equip them with the skills to organise and implement self-assessment using the SQA criteria. Participants will learn to identify strengths and opportunities for improvement as well as to understand the linkages in the SQA framework that can help the organisation journey towards world-class levels. Participants will also learn about world-class business excellence practices.

Key Benefits
• Learn the criteria in the Singapore Quality Award (SQA)
• Understand the award process, scoring dimensions and ranges
• Learn how to identify strengths and weaknesses against the award criteria
• Understand the linkages between the criteria
• Learn successful skills for conducting self-assessment
• Learn how to present findings
• Learn how to facilitate improvements
• Learn about best practices for business excellence

Course Content
• Introduction to the Singapore Quality Award (SQA)

  - The award process
  - Scoring ranges and dimensions
  - Characteristics of the award
  - SQA and ISO 9000
  - Core values
  - Introduction to case study

• Leadership (Category 1)
  - Senior executive leadership
  - The importance of vision
  - Management of involvement
  - Public responsibility
  - World-class examples
  - Scoring exercise

• Planning (Category 2)
  - Effective strategic planning
  - World-class examples
  - Scoring exercise

• Information (Category 3)
  - The importance of data
  - Creating a Balanced Scorecard
  - Benchmarking
  - World-class examples

• People (Category 4)
  - Employee satisfaction and the link to quality
  - Employee involvement
  - Effective training systems
  - Linkage to the People Developer Standard
  - Rewards and recognition system
  - World-class examples

• Processes (Category 5)
  - Effective innovation systems
  - Identifying key processes
  - Prevention versus inspection
  - Working in partnerships with suppliers
  - World-class examples

• Customers (Category 6)
  - Understanding customer requirements
  - Listening/Learning strategies
  - Building customer relationships
  - Understanding customer satisfaction
  - World-class examples
  - Exercise

• Results Orientation (Category 7)
  - Measuring effectiveness through results
  - World-class examples
  - Scoring examples

• Linkages
  - Understanding inter-relationships among the criteria

• Successful Self-Assessment Planning and Management of the Project
  - Step 1: Planning an assessment
  - Step 2: Conducting an assessment
  - Step 3: Reporting - How to present findings from self-assessment
  - Step 4: Improvement 

Learning Methodology
Group work and exercises will be used to provide participants with many opportunities to demonstrate their knowledge, learning and skills.

Who Should Attend
Executives, Managers and Quality Professionals who are involved in organisational development and continuous improvement.

Course Details
Duration: 3 days (21 hrs)
Time: 9am - 5pm

(Available as a customised in-company programme only.)