Communications and Relationship Management (Operations Level)
Good communication skills are at the very heart of building strong relations. A good communicator is someone with effective interaction skills who is able to negotiate and manage conflicts. Help your staff achieve greater heights in their communication and relationship skills through this programme. This course aims to equip participants with skills to enable them to participate in workplace communications and work effectively in teams and conduct simple workplace negotiations in situations of conflict to achieve “win-win” solutions.

Key Benefits

• Interact effectively in the workplace towards the accomplishment of various tasks at an operations level
• Collaborate towards the achievement of individual and team goals
• Demonstrate workplace negotiation skills

Course Content
• Interact effectively in the workplace towards the accomplishment of various tasks

  - Understanding organisational, departmental and team goals
  - Clarifying information effectively and courteously to accomplish various tasks
  - Identifying sources of information and establish contact

• Collaborate towards the achievement of individual and team goals
  - Understanding the interdependence of roles
  - Collaboration to identify and resolve issues and concerns
  - Achieving individual and team goals
  - Seeking feedback and advice to accomplish tasks

• Demonstrate workplace negotiation skills 

  - Identifying strategies to resolve conflict
  - Negotiating for mutually acceptable solutions for all parties

Learning Methodology
This module will be conducted through mini lectures, interactive activities, role-play, group discussions and presentation.

Who Should Attend
This programme is targeted at front-line workers, staff in supervisory roles or individuals in professional/talent positions without supervisory responsibilities and the self-employed who have to
• Interact extensively with others on a daily basis
• Provide excellent customer service
• Maintain relationships for workplace efficiency

Course Details
Duration: 2 days (16 hrs)
Time: 9am - 6pm
Course Fee: $342.40 (Incl. 7% GST)

SDF Support: 90%, capped at $11 per hour

(SDF support is available. Conditions apply.)