Problem-Solving and Decision-Making (Operations Level)
Surrounded by an endless sea of problems? The Problem-Solving and Decision-Making module is specifically designed to provide the foundation for effective practices and behaviours for creative problem-solving and effective decision making. This course aims to equip individuals who are working within a team the techniques and skills in problem-solving and decision-making.

Key Benefits

• Anticipate and identify problems by recognising early symptoms to a problem, scoping and analysing the problem, identifying causes and considering further impact to the problem
• Delegate, involve or collaborate with direct reports, fellow colleagues to begin resolving the problem
• Be proactive in generating and evaluating alternative solutions by thinking logically and creatively to a particular problem at hand with the ultimate aim of solving the problem

Course Content
• Recognising a problem area

  - Identifying common symptoms at the workplace that could lead to potential problems

  - Identifying possible sources of problems

  - Assessing the impact of a problem

  - Identifying deviations from norm and Standard Operating Procedures (SOPs) based on symptoms identified

  - Listing steps involved in the investigation of deviation

• Generate and select ideas to solve a problem

  - DO IT Problem-Solving Process

  - Divergent thinking and diverging tools

  - Evaluation and convergent thinking tools

  - Deduction techniques

  - Decision-making tools

  - Cause and Effect Diagram

• Implementation of selected solution

  - Conveying of ideas and messages through different modes of communication

  - Developing an action plan

  - Determining effectiveness of proposed solution

  - Using trouble shooting and fault-finding method to pinpoint area(s) of deficiency or cause of failure in the solution

  - Formulating preventive measures to avoid recurrence of problem

Learning Methodology
This module will be conducted through mini lectures, interactive activities, games, group discussions, case studies and self assessments/tests.

Who Should Attend
This programme is targeted at front-line workers, staff in supervisory roles or individuals in professional/talent positions without supervisory responsibilities and the self-employed who require
problem-solving skills to handle daily operations effectively

Course Details
Duration: 2 days (16 hrs)
Time: 9am - 6pm
Course Fee: $342.40 (Incl. 7% GST)

SDF Support: 90%, capped at $11 per hour

(SDF support is available. Conditions apply.)