Problem-Solving and Decision-Making (Supervisory Level)
Besides equipping supervisors with the basic problem-solving and decision-making skills, this course also aims to develop their abilities to lead a team in resolving issues in the workplace whilst encouraging them to adopt a more reactive mindset when generating ideas and solutions. This course also incorporates essential competencies (knowledge, skills and attitude) involved in making appropriate decisions and taking responsibility for the decisions made.

Key Benefits
• Be more effective in detecting a likely problem and considering further impact to the problem
• Harness synergy and facilitate the team’s effort to resolve the problem
• Effectively generate and evaluate alternative solutions
• Make appropriate decisions in his/her areas of responsibilities and seeing them through to implementation

Course Content
• Detect a likely problem

  - Identifying common symptoms in workplace that could lead to potential problems
  - Identify possible sources of problems
  - Identifying deviations from norm and Standard Operating Procedures (SOPs)
  - Identifying steps involved in investigation of deviation
  - Organise the collective effort of pertinent information concerning the perceived problem

• Facilitate generation of ideas to solve a problem
  - DO IT Problem-Solving Process
  - Divergent thinking and diverging tools
  - Elimination process
  - Cause and Effect Diagram
  - Ishikawa Diagram
  - Creative and logical thinking process
  - Questioning technique

• Evaluation of selected ideas

  - Using SWOT analysis
  - Deciding on and implementation of a preferred solution
  - Selecting a preferred solution
  - Managing conflicting opinions
  - Developing and executing an implementation plan

• Evaluate the implemented solution
  - Solicit and analyse feedback
  - Determine the effectiveness of the proposed solution

Learning Methodology
This module will be conducted through a series of mini lectures, hands-on practice sessions, group discussions and integrated case study.

Who Should Attend
This programme is targeted at supervisors, individuals in small businesses and the self-employed who need to lead and guide their subordinates through the process of problem-solving on a daily basis.

Course Details
Duration: 3 days (24 hrs)
Time: 9am - 6pm
Course Fee: $513.60 (Incl. 7% GST)

SDF Support: 90%, capped at $11 per hour

(SDF support is available. Conditions apply.)