CREST - Listening and Oral Communication
Listening and oral communication are the fundamentals in the communication process. Often, people discover that quality communication is almost an art. Understanding and learning from co-workers and customers will enhance positive interaction.

Key Benefits
• Understand interpersonal communication and its effects
• Recognise and exercise non-verbal communication instruments
• Strengthen skills in verbal communication
• Self-assess your personal style of communication
• Understand other styles and adjust one’s personal style
• Develop self-confidence in presenting ideas
• Improve listening and oral communication skills directly related to day-to-day business life

Course Content
• Human Beings as Listeners

  - Our pre-judgements and factors that affect listening in our daily communication
  - Identifying and overcoming barriers to effective listening
  - Practical exercises

• To Grow from Technique to Attitude
  - Understanding strategies for better listening skills
  - From listening to active listening as an attitude
  - Practical exercises

• Communication is an Art

  - Awareness of our communication skills
  - Our first impressions in interpersonal communication
  - Practical exercises

• Channels of Communication
  - The importance of non-verbal communication and how to synchronise them 
  - Choice of words and interpretation by others
  - The impact of voice characteristics
  - Assessment of one’s personal style of communication in different circumstances
  - Practical exercises 

SDF Support: $28.00

(SDF support is available. Conditions apply.)