CREST – Group Effectiveness
“One for All, All for One” is a mentality for interaction and collaboration that benefits the entire workforce. Effective teams that speak the same language will generate the highest productivity and be able to deal with change in a proactive way.

Key Benefits
• Improve relationship skills to interact constructively
• Understand the importance of teamwork
• Increase confidence through collective commitment
• Understand the process of negotiation

Course Content
• Building Relations
• From Image to Positive Behaviour

  - What dictates our personal behaviour and how do we influence other group members?

  - Understand personal strengths and weaknesses

  - Awareness of personal development and growth and turning it into an attitude to enhance lifestyle

  - Concrete logging of results

• Team Building and Team Leadership

  - Issues of management style, trust, support and conflict

  - Analysis of leadership and the evolution of a leader

  - Development of action plan

• Team Quality

  - Identify the relevant skills of an effective team member

  - Creating the holographic team through personal performance

• Teamwork - Working Effectively as a Team

  - Negotiation and seeking consensus

  - Keeping team members motivated at the same time

• Managing Conflicts

  - Causes and effects of conflicts

  - Avoid conflicts and select the right strategy for resolution

  - The importance of core values in avoiding conflicts

• Negotiation is Appropriate

  - Identify the benefits of an effective negotiation

• Negotiation Efficiency

  - Methods to facilitate preparation, discussion and negotiation

  - Identify organisational and individual self-interest in resolving conflicts

  - Develop the pillars on which the negotiating process is based

• Negotiation Strategy and Tactics

  - Know your opponent’s and your own mini-max position in controlling possible frustrations for a WIN-WIN situation

  - Blue-Orange thinking to boost one’s own initiation

Learning Methodology

Participants will be able to work on case studies and role-plays to enhance their learning. 

Who Should Attend
‘A’ Level qualification holders and below.

Course Details
Duration: 2 days (14 hrs)
Time: 9am - 5pm
Course Fee: $342.40 (Incl. 7% GST)

SDF Support: $28.00

(SDF support is available. Conditions apply.)