Meeting the Standards of the Singapore Quality Award (SQA)
The implementation of the SQA management framework provides organisations with a clear path to achieving organisational and business excellence.

Key Benefits

• Understand the SQA business excellence framework and its values
• Understand the requirements of the 7 categories in the SQA business excellence framework
• Understand the process, self-assessment, based on the Quality Assessment Exercise using the Business Excellence Assessment for Continuous Improvement (BEACON) questionnaire
• Understand the process of applying for the SQC/SQA
• Appreciate the expectations required of SQC/SQA companies

Course Content

• Background to the SQA and the SQC scheme
• Introduction to the SQA business excellence framework
• The SQA Scoring System
• Interpretation of the 7 SQA Categories
• Overview of the linkages of the 7 SQA Categories
• Applying for the SQC and the SQA
• How to conduct a self-assessment using the BEACON questionnaire?
• Preparation for site visit by assessors
• What is expected of organisations applying for the SQC/SQA?

Learning Methodology
Group work and exercises will be used to provide participants with many opportunities to demonstrate their knowledge, learning and skills.

Who Should Attend
Managers, Executives, Key Process Owners and all who are keen to understand the SQA management framework.

Course Details
Duration: 1 day (7 hrs)
Time: 9am - 5pm
Course Fee: $342.40 (Incl. 7% GST)