Benchmarking for Business Excellence
Many organisations have improved by comparing and benchmarking its standards, performance levels and processes with those set by outstanding organisations around the world. This course enables participants to have a comprehensive understanding of what benchmarking is and how to conduct benchmarking systematically to support the organisation’s strategic objectives and goals. With this strategic focus, benchmarking can help organisations achieve excellence in their businesses and operations.

Key Benefits
• Grasp the fundamentals of benchmarking
• Understand the concepts of benchmarking, productivity and quality
• Gain knowledge of the 4-Phase, 10-Step Model
• Achieve successful self-assessment planning and management of the project

Course Content
• Phase 1: Planning Phase

  - Step 1: Identify what to benchmark
  - Step 2: Identify the companies to benchmark against
  - Step 3: Determine data collection method and collect data

• Phase 2: Analysis Phase
  - Step 4: Determine current performance gap
  - Step 5: Project future performance gap

• Phase 3: Integration Phase

  - Step 6: Communicate benchmark findings and gain acceptance
  - Step 7: Establish functional goals

• Phase 4: Action Phase
  - Step 8: Develop action plans
  - Step 9: Implement specific actions and monitor progress
  - Step 10: Recalibrate benchmarks

Learning Methodology
Group work and exercises will be used to provide participants with many opportunities to demonstrate their knowledge, learning and skills.

Who Should Attend
Executives, Managers, and Supervisors who wish to achieve superior organisational performance through benchmarking.

Course Details
Duration: 2 days (14 hrs)
Time: 9am - 5pm
Course Fee: $470.80 (Incl. 7% GST)