As a trusted education provider, our commitment runs deep in providing accessible, quality education that nurtures and shapes individuals. Essentially, enabling our students to achieve their personal and professional best.
With that in mind, we continually strive to improve our services to meet our students’ needs, well guided by regulatory requirements. Some of the service standards we uphold include:
|
Type of Requests / Services |
Response Time |
|
Release of exam results |
Certificate: 1 - 3 weeks from the day of the last module exams Diploma: 3 weeks from last day of exam block External Degree Programme: Refer to the Academic Calendar for respective University Partner for release of Exam results |
|
Refund for Withdrawal |
To be processed within the next seven (7) working days* upon receipt of course withdrawal and refund request form |
|
Complaint Resolution |
Resolution of valid complaint within fourteen (14) working days. |
|
Response Time for all Online and Email Enquiries |
Response to enquiry within three (3) working days. |
Note:
*Refunds - To be processed within the next seven (7) working days with reference from date in course withdrawal and refund request form, and upon receiving all documents required to process the refund (excluding time taken for postal services or external processing by banks).