Contact Hours

Campus Opening

Campus

City Campus: Main Wing & City Campus: STEM Wing
Mon to Fri: 8.30am – 10.00pm
Sat & Sun: 9.00am – 6.00pm
Public Holidays: Closed

Cathay Campus
Mon to Fri: 8.30am – 10.00pm
Sat & Sun: 9.00am – 6.00pm
Public Holidays: Closed

Reception

City Campus: Main Wing
Mon to Fri: 8.30am – 8.00pm
Sat & Sun: 9.00am – 5.30pm
Public Holidays: Closed

City Campus: STEM Wing
Mon to Fri: 8.30am – 8.00pm
Sat : 9.00am – 2.30pm
Sun & Public Holidays: Closed

Cathay Campus
Mon to Fri: 8.30am – 8.00pm
Sat : 9.00am – 2.30pm
Sun & Public Holidays: Closed

Should a Public Holiday fall on a Saturday or Sunday, our service representatives will also not be available the following Monday.

Tel: +65 6390 9000

Bursar Counter

Mon to Thu: 10.00am – 7.00pm

Fri : 10.00am – 6.30pm
(Closed for lunch: 1.00pm – 2.00pm)
Weekends & Public Holidays: Closed

Prospective Students

Mon to Fri: 9.00am – 7.30pm

Sat, Sun & Public Holidays: not in attendance

Current Students & Alumni

  • School of Foundation Studies
    Mon to Thu: 8.30am – 6.00pm
    Fri: 8.30am – 5.30pm
    Weekend & Public Holidays: not in attendance
  • School of Business and Management
    Mon to Fri: 8.30am – 7.30pm
    Weekend & Public Holidays: not in attendance
  • School of Engineering and Technology
    Mon to Fri: 9.00am – 7.30pm
    Weekend & Public Holidays: not in attendance
  • School of Health and Life Sciences
    Mon to Fri: 9.00am – 7.30pm
    Weekend & Public Holidays: not in attendance
  • School of Postgraduate Studies
    Mon to Fri: 8.30am – 7.30pm
    Weekend & Public Holidays: not in attendance
  • Student Success Office
    Mon to Thu: 9.00am – 6.00pm
    Fri: 9.00am – 5.30pm
    Weekend & Public Holidays: not in attendance

Service Standards

As a trusted education provider, our commitment runs deep in providing accessible, quality education that nurtures and shapes lives. We continually strive to better our services to meet our students’ needs. Some of the service standards we uphold include:

Type of Requests / Services Response Time
Release of exam results Certificate: 1 – 3 weeks from the day of the last module exams Diploma: 3 weeks from last day of exam block
External Degree Programme: Refer to respective university partner’s academic calendar
Withdrawal refund Processed by us within seven working days after exit interview and receipt of full documentation. Excludes time taken for postal services and/or external processing by banks.
Complaint Resolution Resolution of valid complaint within fourteen working days.
Enquiry Response within three working days.