As a trusted education provider, our commitment runs deep in providing accessible, quality education that nurtures and shapes lives. We continually strive to better our services to meet our students’ needs. Some of the service standards we uphold include:
|
Type of Requests / Services |
Response Time |
|
Release of exam results |
Certificate: 1 - 3 weeks from the day of the last module exams Diploma: 3 weeks from last day of exam block External Degree Programme: Refer to respective university partner's academic calendar |
|
Withdrawal refund |
Processed by us within seven working days after exit interview and upon receipt of full documentation. Excludes time taken for postal services and/or external processing by banks. |
|
Complaint Resolution |
Resolution of valid complaint within fourteen working days. |
|
Enquiry |
Response within three working days. |