Frequently Asked Questions
1. What is Counselling?
Counselling is a support process where counsellor holds face to face talks with you and working through your issues together. Your counsellor will support you by assessing your options and developing tools and techniques for resolving the issues.
2. Who uses counselling services?
Are you feeling down and struggling to keep up? Do you find it hard to cope in school or adjust to a new environment or lifestyle?
If you are a current PSB Academy student and facing any kind of difficulties and challenges, make an appointment with our counsellor who can provide you with support on a wide range of issues. Some examples are:
- Better manage stress, anxiety and low mood
- Improve relationships with family and friends
- Develop skills to adjust to new environment or lifestyle
It takes courage to reach out for support and we hope to support you in times of distress.
3. Who is my counsellor?
Your counsellor is a mental health professional who provides objective listening and perspectives on issues that you wish to address.
4. What is the application process?
During the first session, your counsellor will ask you a series of questions to understand your needs and difficulties and focus on understanding what your goals are from counselling.
During the session, be open and honest about your feelings. You will gain an understanding of your mental wellbeing and receive the appropriate support that you need. We can also link you up to the suitable service in the community if you are agreeable.
5. How long does a counselling session take?
Each session will take approximately 45 minutes to an hour.
6. How many counselling sessions will I be attending?
The number of sessions will differ from case to case. Some take only one appointment or two while others may require further appointments. If long term or specialised care is required, your counsellor will assist you with the appropriate referrals.
7. Is there a fee imposed for the counselling session?
Counselling is available at no charge to all our Full-Time and Part-Time current PSB Academy students.
8. Will what I shared be kept confidential?
The sessions will be conducted within a private and confidential setting. Your personal information or contents of the sessions will not be shared to anyone outside of the Services without your verbal or written permission, except when there is a possibility of harm to self or others, a court order, or destruction to property.
9. How do I make an appointment?
To make an appointment with our Counsellor, please complete the online form here
. We will contact you to confirm your appointment.
Alternatively, you may call, email or walk in to make an appointment or obtain more information about Learning Support with Student Care & Guidance.
We are available from Monday to Friday, 9am - 5pm in City Campus and Stem Campus. We are closed on weekends and public holidays.
You can reach us at -
Telephone: 6390 9214
City Campus: 6 Raffles Boulevard, Marina Square, #03-200, Singapore 039594
Stem Campus: 11 Lorong 3 Toa Payoh, Jackson Square, Block A, #01-01, Singapore 319579
10. How do I get support for a psychological crisis after office hours?
PSB Academy does not provide after-hours crisis service.
Counselling and psychological service after office hours are available through external community partners. Students are encouraged to contact Student Care and Guidance the next working day during office hours after consulting these services.
- Singapore Police Force: 999
- Emergency Medical Service: 995
- Samaritans of Singapore (SOS): 1800-221-4444 (24-hour)
For individual in crisis, thinking of suicide or affected by suicide
- IMH Mental Health Helpline: 6389 2222 (24-hour)
For individual facing mental health crisis
Learning Support FAQ