Student Policies

PSB Academy is committed to providing a channel for students to provide feedback and to resolve any disputes in an objective, fair and systematic manner as they arise, and to provide recourse for them to be addressed and resolved.

A student feedback may arise from any aspect of a student’s educational experience at the Academy. If the student considers that the feedback is a complaint/grievance due to supposedly unfair or unreasonable events, he/she should, at the earliest possible opportunity, seek to resolve the complaint/grievance with the relevant parties (e.g. lecturers, PSB Academy staff).

For matters related to student’s discipline and/or academic matters (e.g. appeals against results, expulsion, suspension, exclusion, attendance matters, etc.), the university or PSB Academy procedures exist for dealing with such matters will take precedence over this student dispute procedure.

A student who is seeking dispute or grievance resolution should follow the 4-steps Dispute Resolution Process outlined below. Each step should be completed before going to the next step.

Step 1

Student is to approach the respective Schools for assistance to address his/her feedback first. The staff may, if necessary, arrange a meeting to resolve the matter(s) raised through the feedback with the School Manager and/or relevant parties, if applicable. Amicable resolution of the matter will be a priority of PSB Academy during such informal meeting.

Step 2

In the event that the matter raised is not resolved during Step 1, student can file the issue formally in written form. Only issues with at least the following information provided by the student will be followed up. The relevant department will contact the student upon validating that the case is genuine.

1. A brief outline of the case and the prior attempts made to resolve through the Schools
2. The facts and evidences supporting the case.

Step 3

PSB Academy will initiate relevant investigations and resolution actions, wherever applicable, to resolve and close the case amicably with the student within the 14 working days. A formal response will be made to the student.

Step 4

In the event that the student and PSB Academy are unable to resolve the issue, either the student and/or PSB Academy should first refer the dispute to the Singapore Mediation Centre (SMC) through the CPE Mediation – Arbitration Scheme prior to any other further actions.

To be awarded the academic certificate, students need to meet these criteria:

This policy is designed to guide students on using Artificial Intelligence (AI) tools appropriately to support learning and maintain academic integrity. It covers all types of coursework, assignments, and exams.

AI tools can be valuable resources if used correctly. Here are some recommended ways to use them, ensuring they align with your course goals and instructor guidelines:

• Use AI to look up explanations and grasp basic concepts.
• Generate outputs for analysis, and self-evaluation to enhance your understanding.
• Use AI to enhance your writing’s coherence and clarity and for grammar checks.
• Use together with suitable references and citations – Use AI tools openly while ensuring your usage aligns with PSBA’s Academic Misconduct Guidelines.
• Utilising AI to collect data and simplify academic resources to enhance comprehension.
• Utilising AI to create rough drafts or outlines, that are further improved through your analysis and contributions.

To maintain academic honesty, avoid the following improper uses of AI tools:

• Using unaltered or uncredited text generated by an AI tool.
• Rephrasing AI-generated information and declaring it as your own.
• Using AI to hide the source of the content and present it as your own.
• Relying solely on AI tools to complete assessments without actively participating in the learning process.
• Using AI tools to develop inappropriate, unethical, or damaging content in your assessments.

If you use AI tools in your work, you must acknowledge it as any other source that includes in-text references and add the AI tool/source to your reference list.

• Clearly state the AI tools used, and how they were used in your work.
• In some cases, instructors may require you to declare the usage of AI tools.

Always check with your instructors about the usage of AI tools for specific assignments.

Misusing AI tools is a serious offense and can lead to academic misconduct penalties, such as:

• Failing the assignment or course.
• Receiving a lower grade.
• Facing disciplinary actions.

PSBA reserves the right to review this policy periodically and update it to keep pace with advancements in AI technology and its educational applications.

Last reviewed on 6 August 2024